Refund policy

30-day returns

You may request a return within 30 days after delivery. For a change-of-mind return, items must be unused, in their original condition and packaging, and include all accessories and proof of purchase.

How to request a return

Contact Cabin Reset at support@opscommandfoundry.com. Include your order number, the item you wish to return, and the reason for your request. Please wait for return authorization, a return label, and the correct return address before sending anything back. Items supplied by different brands may need to be returned separately.

Return shipping and fees

For approved returns of products in our current collection, the supplier provides a return label. We do not charge a return-label fee or a restocking fee. Original outbound shipping charges are not refundable for change-of-mind returns.

Damaged, defective, or incorrect items

Please contact us promptly if your order arrives damaged, defective, or incorrect. Include photographs of the item and packaging when available. We will review the issue and arrange an appropriate resolution. The unused-item condition for change-of-mind returns does not prevent you from reporting a defective or incorrect item.

Refunds

We will notify you of the outcome after the returned item is reviewed. Approved refunds are issued to the original payment method. Your bank or payment provider may take additional time to post the refund. If a supplier declines or cancels a return, Cabin Reset will review the case with you.

Cancellations and exchanges

Contact us as soon as possible to request cancellation. We cannot guarantee cancellation once fulfillment has started. For an exchange, contact us first to discuss the return and replacement options.

This policy does not limit any rights you have under applicable consumer law.